The initial $500 deposit is non-refundable. Your remaining course fees will be direct debited from your account on a fortnightly basis until paid in full. UPFA has a 5-day (including weekends/public holidays) cooling-off period, during which time you are able to terminate your agreement (prior to course commencement) without any further fees being charged. Outside of the cooling-off period, or once your course commences, there are no refunds, and you will be obligated to continue paying the prescribed fortnightly amount.
The 5-day cooling-off period begins when the registration is agreed to by all consenting parties (at the time of deposit and agreeing to the Student Handbook), during which you can terminate your registration or make adjustments to the contract. A written cancellation email is required within the 5-day cooling-off period to process any cancellations; please note that all deposits are strictly non-refundable.
The cooling-off period ceases when any of the following occur:
- 5 days have passed since your registration
- You have attended a class as part of the course of study
- You have accessed any material associated with your course, either as hard copy or digital.
Upon concluding the cooling-off period (5 days), consenting parties are liable to uphold their respective responsibilities, including but not limited to the completion of study by learners and the fulfillment of the financial agreement to pay the full course costs. Where a refund applies, UPFA will determine a pro rata costing structure to ascertain a fair and reasonable cost for trainer delivery, course materials, and administration fees up until that date.
Please note that a $100 fee will apply for every three (3) written overdue payment reminders sent by UPFA, and after three (3) defaults, your file will be immediately forwarded to our debt collection department for recovery of the debt, which will incur further fees and may result in potentially diminishing your ability to borrow from a future lender. Upon three (3) defaults, all assessment material (copyright to UPFA) must be immediately returned to UPFA. If you are currently attending a course, all overdue course fees must be paid for you to continue attending classes. In the event that your file is forwarded to a debt collection agency, a reasonable administration fee will be added to the total debt owed to UPFA. A default may be placed on the student’s personal file with a credit reporting agency.
As a general rule, no refund is available after the course commencement date. However, UPFA will consider each application on a case-by-case basis.
If, for any reason, UPFA or any party delivering training and assessment on our behalf closes or ceases to deliver any part of the qualification in which a client is enrolled, UPFA will assist the learner in locating another provider or refund the portion of fees for which training and assessment has not been provided.
For more information on our policies and procedures, including support services provided, complaints and appeals processes, disciplinary procedures, student and RTO responsibilities, and more, please see our Student Handbook (it is a requirement of enrolment with UPFA that you have read this document).